Privacy Policy
Last updated: 1 January 2025
1. Who We Are
Phyto Essential Oils Ltd ("PHYTO 365", "we", "us") is a company registered in England & Wales (Company No. 07819825), with registered address at 7-9 Station Road, Hesketh Bank, Preston, Lancashire, England, PR4 6SN. We are the data controller for the personal data we collect through our website phytostore365.com and related services.
2. What Data We Collect
- Contact information: name, email address, phone number — when you fill in our sample request form or contact us.
- Usage data: pages visited, time on site, browser type — collected automatically via cookies.
- Communication data: messages you send us via email, WhatsApp, or contact forms.
3. How We Use Your Data
- To process and fulfil your sample requests.
- To send you product updates, offers and wellness tips via email and WhatsApp (only with your explicit consent).
- To improve our website and services.
- To comply with legal obligations.
4. Legal Basis (GDPR)
We process your data based on: (a) your consent (marketing communications), (b) performance of a contract (order fulfilment), and (c) our legitimate interests (website improvement, fraud prevention).
5. WhatsApp Communications
If you opt in to receive WhatsApp messages, we will use the WhatsApp Business Platform to send you product updates, order confirmations, and promotional offers. You can opt out at any time by replying STOP or contacting us at support@phytostore365.com.
6. Data Sharing
We do not sell your personal data. We may share data with: payment processors (Stripe), shipping providers, email/messaging platforms (for communication delivery), and legal authorities when required by law.
7. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Marketing consent data is retained until you withdraw consent.
8. Your Rights
Under GDPR, you have the right to: access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. To exercise these rights, contact us at support@phytostore365.com.
9. Cookies
We use essential cookies to ensure website functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.
10. Changes
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact
Phyto Essential Oils Ltd
7-9 Station Road, Hesketh Bank, Preston, Lancashire, England, PR4 6SN
Email: support@phytostore365.com